Taking to her social media platform, X (formerly Twitter), on Wednesday, Lisa expressed her frustration with Air India for denying the waiver despite submitting all necessary documents from the attending doctor.
The actor shared her distress, writing, “Here we go again @airindia My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctor’s letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???”
In response, Lisa received a reply from Air India’s official X account, prompting her to share a screenshot of the booking website.
The screenshot revealed that no medical waiver was available, along with a statement that her father had been hospitalised.
